Help centre
Find answers about planning your wishes, your account, guardians, and privacy. Browse by topic or search below.
Questions are grouped by theme. Open an article for the full answer, or use search to filter titles.
Account Security
View all in Account Security- What happens if I forget my password?
- How is my data secured?
- Can I enable two-factor authentication?
- What should I do if I suspect unauthorized access to my account?
- Can I view login history for my account?
- How can I delete my account?
- What are the password requirements?
- How do I change my password?
- How do I change my email address?
- What is multi-factor authentication (MFA) and how does it work?
- What should I do if I don't receive the password reset email?
Data Privacy
View all in Data PrivacyFeatures and Usage
View all in Features and Usage- Is Goodbye Guide compatible with mobile devices?
- How is Goodbye Guide different from writing a will?
- Does Goodbye Guide provide any assistance for my Goodbye Guardians?
- Is Goodbye Guide free to use?
- What browsers are supported?
- Can I use Goodbye Guide on my phone or tablet?
- What if I have technical issues or need help?
For Goodbye Guardians
View all in For Goodbye GuardiansGeneral
View all in GeneralGetting Started
View all in Getting StartedGoodbye Guardians
View all in Goodbye Guardians- Who can access my information?
- Can I assign multiple Goodbye Guardians?
- Will Goodbye Guide notify my Goodbye Guardians if I pass away?
- Can I make my Goodbye Guide preferences visible to anyone else?
- How do I add a Goodbye Guardian?
- What information can my Goodbye Guardians see?
- Can I remove or change a Goodbye Guardian?
- What if my Goodbye Guardian loses their access code?
- Can my Goodbye Guardians access my preferences before I pass away?
- How do Goodbye Guardians access my preferences?